FAQs
Read on for some of our most frequently asked questions. Got a question for us that's not on the list? Call our office on (0418) 646016 and we'll answer it for you.
Where are courses conducted?
We are based on the Cooloola Coast in Queensland, but our courses can be conducted at a location to suit you throughout Australia.
Are the courses accredited and current?
Most of our courses are Nationally accredited. These courses are further detailed on the previous pages - eg. 4WD Courses and ATV Courses. The Nationally Accredited training units that we deliver are current versions. Some previous versions have either been deleted or superseded and are no longer offered.
Do I need my own vehicle?
Yes you do. We normally have a ratio of no more than 2 participants per vehicle. Some people hire cars specifically for the course.
Are the instructors qualified?
Our instructors hold qualifications in Assessment and Workplace Training, have many years experience in the field and some are former NSW Police driver trainers.
Can I do a course on my own, without joining a group?
Courses can be arranged for one-on-one tuition. Contact our office for more details.
What if I am a bit nervous, or haven't had any previous experience?
Our instructors are highly experienced workplace trainers, and will understand your situation. You will be given all of the necessary advice and training that will see you successfully complete all units of the course. At the end of the course you will have a much better understanding of the principles involved in using your vehicle safely, and we guarantee you will feel a lot more confident.
I have been driving for years, why should I do this course?
Experience is a great teacher, and you will be recognised for your skills. Think of any additional training as a refresher with the opportunity to learn something new.
How do I pay for my training?
Payment can be arranged by contacting our office directly.
How do I access student information?
Student Information can be obtained at any time prior to or during your training by contacting our office, asking your instructor, or by following this link: STUDENT INFORMATION More information is also available on the Terms and Conditions page of this website.
Do you have student support services available?
We are here to support you during your training with us. If you need help feel free to ask your instructor for guidance or advice. If you require further support, some of the following options may be of assistance:
* Lifeline: 131114 or www.lifeline.org.au
* ASQA: www.asqa.gov.au
* Medical or other emergency: Ph: 000
Do I require a USI (Unique Student Identifier) for my training?
All students undertaking a Nationally Accredited training course are required to have a USI number on enrolment. Follow this link for further information www.usi.gov.au
Do you have any disability services?
If you have a disability that may impact on your training please contact our office to discuss your specific needs. Where possible we will provide any required support. We are also keen to support students with literacy and numeracy issues and will tailor individual support to assist you in your training.
Do you have any third party training arrangements?
To ensure we maintain the highest integrity and quality of our training we do not have any third parties deliver training on our behalf.
What should I do if I have a complaint?
We have guidelines in place to assist students and staff on the procedures to be followed if they have a complaint. Click here to view our Procedure for Student Complaints.
As a student, what are my rights and responsibilities?
For more details please refer to the following document: Student's Rights and Responsibilities
What is our Privacy Policy and how do I access it?
Our Privacy Policy can be accessed by following this link here.
Do all students have equal and fair access to our courses?
For further information please follow this link to our Policy for Access and Equity.